Loading ...Well, I’ve had to deal with two vendors today with crappy service. Grrrr.
This is one of my biggest pet peeves. Here’s an example:
My forum software vendor came out with a new version with bug fixes and improved security. However, they tell you that if you upgrade, you lose all your customizations and modifications. They even want you to sign a statement indicating you are aware of this.
My first complaint is that I never even got an email notifying me that there was an upgrade. I only found out by accident.
My second complaint is why on earth would you faciliate an upgrade that caused your customers a huge amount of pain and inconvenience. I paid good money to have my forum customized, and now you tell me that if I upgrade, I will lose all that and have to go through it all and pay for it again (and waste my valuable time) ?!
And then they basically say, “we can’t be bothered with taking care of this inconvenience we created for you. You will have to visit our helpful online community at such-and-such.”
Well, I’ve been there before and it’s neither helpful nor convenient. It takes forever to get anyone to respond to your posted questions–that is if you get any response at all!
And then they get irritated if you don’t happen to have time to waste digging through the back threads hunting for information. It’s like a needle in a haystack. Well, excuse the crap out of me for being a business owner.
Are you guys morons?!
