I am completely fed up with crappy service. Let me tell you about my experience today, which so far has wasted an hour of my business time.
I have many domains registered with iPowerWeb. I called them today to pay early for some domain renewals.
So I get this fellow on the phone who proceeds to interrupt me every other word and try to finish my sentences. No, I tell him when he tries to think ahead of me, THESE are the domains I am paying for today…
He then proceeds to state, dripping with sarcasm, "Okay, if you don’t want to pay for your expired domains, that’s up to you…"
And I tell him I don’t have any expired domains, and I begin to explain that I have messages directly iPowerWeb that tell me exactly when each domain expires–all of which are in the future.
Again he interrupts, and when I try to get him to listen, he continues TO TALK VERY LOUDLY OVER ME SO I CAN’T TALK.
I finally shout HELLO? WHO IS IMPORTANT HERE? THE CUSTOMER OR…
And he hung up on me. This, after I spent God know how much time on hold just waiting to get through.
So then I call back, again over 10 minutes on hold, and when someone finally gets on I ask to speak to a supervisor. After having to dance around with yet another CSR, she finally agrees to allow me to speak to a supervisor. I then wait several more minutes, and what do I get? Voicemail! And no way to get back into the call qeue.
So now as I sit here waiting on my third call to iPowerWeb on this issue, I am appalled at the level of crappy service I am experiencing and have to vent here.
I’m thinking I transfer my domains to another registrar. I absolutely won’t pay money to any company for treatment like that. And I’d advise you to do the same.
Thanks for commenting. Yeah, the virtual assistant term is really completely idiotic to...
