Loading ...I am completely fed up with crappy service. Let me tell you about my experience today, which so far has wasted an hour of my business time.
I have many domains registered with iPowerWeb. I called them today to pay early for some domain renewals.
So I get this fellow on the phone who proceeds to interrupt me every other word and try to finish my sentences. No, I tell him when he tries to think ahead of me, THESE are the domains I am paying for today…
He then proceeds to state, dripping with sarcasm, "Okay, if you don’t want to pay for your expired domains, that’s up to you…"
And I tell him I don’t have any expired domains, and I begin to explain that I have messages directly iPowerWeb that tell me exactly when each domain expires–all of which are in the future.
Again he interrupts, and when I try to get him to listen, he continues TO TALK VERY LOUDLY OVER ME SO I CAN’T TALK.
I finally shout HELLO? WHO IS IMPORTANT HERE? THE CUSTOMER OR…
And he hung up on me. This, after I spent God know how much time on hold just waiting to get through.
So then I call back, again over 10 minutes on hold, and when someone finally gets on I ask to speak to a supervisor. After having to dance around with yet another CSR, she finally agrees to allow me to speak to a supervisor. I then wait several more minutes, and what do I get? Voicemail! And no way to get back into the call qeue.
So now as I sit here waiting on my third call to iPowerWeb on this issue, I am appalled at the level of crappy service I am experiencing and have to vent here.
I’m thinking I transfer my domains to another registrar. I absolutely won’t pay money to any company for treatment like that. And I’d advise you to do the same.
Let me...
5 Comments
I fully emphasize! How totally infuriating. I think I would have used those 10 minutes on hold, surfing for an alternative supplier. There should be a blacklist website for these types of companies…..
Wow, that’s not good. I’ve heard stories similar to that at WHT (Web Hosting Talk). Which domain registrar are you looking at now?
I’m still looking? These are domains purchased to help protect tradenames so they aren’t going to ever be hosted sites, and I don’t want to pay $20 a year per domain for these. Do you have any recommendations?
Well, I get all of my domains from ADimeADozen (a reseller of Wild West Domains). Their domain transfer service (including a 1-year extension) costs $6.95. Not sure whether you’re availing of those private registrations thing (I have with 2 domains), and that will cost extra.
Another one is (LOL!), and I guess you saw this coming: GoDaddy. They’re actually associated with Wild West Domains too (as they have the same interface, offers, etc., although ADimeADozen costs $1 less). For domains, they’re great. For hosting…never mind.
I’m so glad to hear that I’m not the only one who was suckered in to IPowerWeb low domain prices! I used them for registering quite a few names until I started getting 3 to 4 phone calls a day from them…all urgent mind you, basically wanting to sell me hosting!
Anyway, I’ve moved on to GoDaddy. I know I could purchase cheaper elsewhere, but I’d rather not take the chance again!