Monthly Archives: May 2007

Why Does Everyone Want a Local Virtual Assistant?

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Dear Gritty VA:

What I really don’t understand, but experienced a lot in my short time as a Virtual Assistant, is that a lot of people seem to look for a Virtual Assistant, BUT actually prefer a Virtual Assistant close by. As far as I know, we are all working virtually so why are people are so adamant to have their Virtual Assistant in their area? JS

It’s a comfort factor, and it’s understandable human psychology generally speaking.

Working virtually is something very new to lots of folks, especially those who aren’t up to speed with the rest of the population technology-wise. They feel "safer" knowing that someone they might hire as their Virtual Assistant is just across town.

But that doesn’t mean there aren’t other folks who are perfectly fine with someone not local to them. They are more interested in top skills and right fit rather than location. Our task as Virtual Assistants is to first be talking to the right markets, and then do the best job we can on our websites and in our marketing and networking to answer client questions and instill trust and credibility in them.

What I also see Virtual Assistants making the mistake of doing is marketing themselves as a replacement for employees.

Nothing is a fit for everything, and the same is true of Virtual Assistance. It isn’t intended to replace employees. It’s a great alternative when employees aren’t an option. It can also be a great option to strategically supplement a business owner’s employee force.

But it’s not a fit if a business just doesn’t have a want or need for it. So don’t try to force a square peg in a round hole. When Virtual Assistants try to market to everyone under the sun, even business owners who really don’t have a need for the Virtual Assistant alternative, that’s where the misconnect and the subsequent discouragement occurs.

What I would recommend is defining for yourself what kind of client you want to work for. Envision what that type of person is like, what their personality is, their workstyle and temperament, the kind of work they do and so on.

In relation to your question, that description of your ideal client is going to include the person who is technologically savvy, who’s not a micromanager, and is forward-thinking and open to change. Those kind of people are going to be the most receptive and open to the virtual solution.

Your ideal client profile is then going to help you determine a target market or two to focus your message and marketing efforts on.

When you start moving along that vein, you will begin connecting with more of the right prospective clientele.

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Gritty Business Buzz–Coming to You Weekly

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adnewsletter Gritty Business Buzz, the ezine my Virtual Assistant organization publishes has gone from monthly to a weekly format!

Our publication is produced by our member Virtual Assistants specially for the gritty, resourceful, fiercely determined small business owners and independent professionals they serve–YOU!

Each week is full of advice, tips, reviews, news and interviews on how to more efficiently manage your business, increase profits, reduce stress, and learn about the best tools for getting things done.

If you haven’t yet, go subscribe right now: http://www.virtualassistantnetworking.com/subscribe.htm

Did I mention it was free? Yup, no excuse not to subscribe.

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What Address Should I Use?

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Dear Gritty VA,

As a Virtual Assistant, my business is naturally an online virtual office, but I’m not comfortable putting my home address on my website. Do you think using a post office box instead of a physical address will make my business look less credible? –PT

Since I’m a former private investigator and know of the dangers, I don’t recommend using your home address. However, any address on your website is better than no address.

Remember, your business website has to do everything it can to instill trust in prospective clients. Think about your own shopping and online business interactions. If you’re like most people, you feel suspicious and distrustful about sites that don’t have any kind of address. It makes you wonder how legitimate they are.

These days, a post office box is perfectly acceptible, and won’t detract from your credibility or professionalism.

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Attagirl

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I got the nicest compliment from a colleague last week. Really made my day.

She had been busy working on some marketing stuff for her business, and asked for some feedback on a small part of the picture.

I’ve been swamped with client work and projects for the Virtual Assistance Chamber of Commerce, and it would have been so much easier to just say, "Looks great!" and been done with it.

But I saw some things that could be improved to better accomplish what she wanted, and I gave her my honest-to-goodness thoughts, and didn’t think anything more of it.

She sends me back an email, saying simply, "See, this is why I love you to pieces."

She probably had no idea how much that simple sentiment meant to me, especially at that moment. And it got me to reflecting about one of the reasons why the Virtual Assistance Chamber of Commerce was formed.

Socializing and having folks who will give you an encouraging "attagirl" (or "attaboy" as the case may be, LOL) without hesitation is so important. It’s necessary, it’s supportive, it’s what creates community and bonds us with each other, and we all need that.

And in our industry, you can go to any number of organizations and get that. Sometimes that’s all you get.

But just as important is honest feedback so that we can help each other grow professionally and as business owners. For me, I truly believe that an equal kindness is the person who is willing to share that honest, constructive feedback along with the "attagirls" and "attaboys."

But not everyone sees that as a kindness; they think it’s being negative or not being supportive. For me, I think it’s THE most supportive thing a person can do–truly giving of one’s self and experience, knowledge and perspective to help someone else increase their knowledge and raise their consciousness.

It’s really easy to give pats on the back. What’s not so easy is telling the truth about what you really might think about something even though it might be helpful.

We all worry about hurting someone’s feelings. How many times have you thought "Gee, I really want to share this with that person, but they (or everyone one) are going to think I’m a know-it-all/negative/mean/unsupportive/fill-in-the-blank?"

But feedback–real feedback–is vital to our business growth just as much as encouragement and the attagirls/attaboys. I wanted to create a community where Virtual Assistants who aren’t playing pretend business and have a dream of making a real success of their Virtual Assistant business, could not only get encouragement and support, but also that honest feedback from their colleagues that is critical to their growth and success. For me at least, that’s the greatest kindness I can offer, and it’s what gives my heart the most joy.

Honest thoughts with helpful intentions is NEVER negative. I know for myself, I can be very direct in my writing, and often I simply don’t have the time to play with wording to make sure the delivery comes out perfect and isn’t confused with being harsh or rude. Hey, I’m working on it, LOL, but I’d rather do that than simply take the easy way out by giving false praise or saying whatever I think someone wants to hear or because that’s what everyone else is saying.

That would absolutely be out of integrity for me.

So let’s not forget about those other kindnesses we can do for each other, and help each other grow and reach beyond comfort zones.

What about you? Have you found yourself ever not contributing your true feedback due to peer pressure?

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