Monthly Archives: June 2008

Judgment

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Guess what, folks?

Judgment is a fact of life.

We ALL do it, day in and day out. Every second of our lives, we are making some kind of judgment or assessment about someone or something else, either consciously or subconsciously. It is how we make sense of the world and without it we simply could not function, process all that we are bombarded with, and make determinations in order to proceed.

Here’s how people are judging YOU:

When they look at your website, they are deciding whether you are a competent expert or a sub-par amateur.

When they find out your rates, they are recognizing that you are either a knowledgeable business person who offers something of quality and value, or a poorly skilled provider who is desperate for work, any work, "please-oh-please-oh-please, I’m begging you."

These determinations, in turn, inform their subsequent expectations and define how they will treat you as either as a respected professional or as someone they can devalue and take advantage of.

(Hint: Desperation is NOT an attractive business characteristic. Successful people are not desperate, and success, or at least self-worth and dignity, IS a very attractive attribute that clients respect and happily pay top dollar for because they correlate that with skill and competence).

When people read your emails or other written word, they are influenced to view you as either an educated, intelligent, articulate, knowledgeable business owner, or someone who is at an ignorant level in business and able to only speak in grunts and mutters (being facetious, but I think you get my drift).

Likewise, they are getting the picture as to whether you are an organized, timely, detail-oriented person who knows how to spell, punctuate and put together a proper sentence or whether you are a sloppy, disorganized person who might apply that same lack of discipline and competence to whatever work you do on their behalf.

Yup, people are judging you based on all these things and more, like it or not.

Conscious, intentional business content is supposed to be divisive. It is intended to be attractive to the kind of clients you want to work with and repellent to those you simply want to go away, to put it quite bluntly. Said more delicately, it helps those who are a fit for you recognize themselves in your copy, and those who aren’t, recognize that and move on to look somewhere else.

You only want to work with those you are going to enjoy working with and who have the need for what you offer (because it will have real value for them then), and vice versa. Otherwise, there is absolutely not going to be any longetivity or meaning or value to your relationship and it will be a grand waste of everyone’s time

What’s so hilarious, is that the folks whining and crying about being judged, turn right around and themselves make judgments on others, LOL, often based on nothing more than their own limited, ignorant, uninformed thinking.

But get this, judgment can actually be GOOD for you. Why? Because it creates standards and healthy competition. It is what pushes folks to step outside their comfort zones, to strive, to learn, to grow, to improve. It forces us to expand our thinking, understanding and knowledge. It gives us something to aspire to and build upon. It gives us purpose and drive. It helps us determine goals and find focus and clarity. It helps us determine what we love and what we don’t.

So where do people get this idea that business is supposed to be equal and fair and there is to be no judgment? Of course there is judgment! And fairness exists as long as it is merited to the extent that you show up to the table first being professionally qualified, competent and skilled and are willing to put in the effort.

I run the Virtual Assistance Chamber of Commerce in the same way. I’m not sure where some folks get the idea that everything is a democracy. And we aren’t trying to attract anyone and everyone as members. From day one, our organization has been about representing and promoting only excellence, the cream of the crop in the Virtual Assistant industry and those who are serious about their businesses.

Our content is meant to clearly and precisely spell out exactly what we are and what we aren’t, what we believe and what we don’t AND yes, who we are looking for and who we aren’t. Yup, that’s judgment. But you can’t stand for excellence and at the same time cater to the lowest common denominator.

Don’t like that? Sorry, but that’s the way it is. You can keep whining and complaining and wasting time, or you can buck up and stop being a victim.

(Side Note: And to the gal who is posting on a public Virtual Assistant forum that she registered and was invited to complete the essay portion of our membership process and then waited for weeks and never heard a thing… um, unless you registered under a completely ficticious name, you were NEVER invited to complete the essay portion of our membership and we NEVER received any essay from you in either case. So for you to pretend you were and then badmouth us because you never heard anything back regarding your completely imaginary communication with us… all I can say is "Wow! How dishonest are you?")

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Grateful Mondays: A Lovely Fullness

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Well, my dad got back early from his adventure hiking the Appalachian Trail. He got to complete the Georgia portion of his trek before his leg starting giving him trouble. He was forced to admit he’s not a Spring chicken anymore. Eh, he’s still my hero. And he hasn’t given up; he’s just going to do the whole thing in phases and plans to take on another portion in August or September.

One good thing about his return is that we got to have a Dad’s Day today (I know… Dad’s Day was on Sunday but we’ve never been a conventional family, LOL). It was an absolutely gorgeous day, temps in the 70s with just a slight breeze (perfect!). My daugher and I took my dad out to breakfast at one of our fav waterfront restaurants. We sat outside on the deck and the orcas were out! (But I wasn’t able to get any shots, darn it!)

RedrockcrabOh, and we got to see this BIG-ASS red rock crab scuttling around close to shore. We could have jumped down there and grabbed it right out of the water!

I tried to talk my dad into some kayaking but he wasn’t into it. Instead, we all went to the zoo. My dad hasn’t been there since probably the late 70s or 80s so everything was completely new to him, which made it all the more fun.

I did fall off the wagon, though, dang it all! I’ve been over a month free of Diet Coke, but the zoo concessions had absolutely nothing healthy to drink besides water (and I just wasn’t in a water mood–I wanted a fruit smoothie or something) so I broke down and bought a Diet Coke. Oh man, it was good. But I’m back on track again, LOL.

(Note to Zoo:  Puh-leeze get some healthy food in your concessions. It’s ridiculous that you take such good care of the animals’ diets and feed us nothing but pure junk! Trust me, we will love you even more if you up the standards and give families more healthy options. Oh, and get a fruit smoothie stand!)

We left the zoo about 4pm. After saying our farewells, I got a few hours of work out of my kid, tee hee hee.

After catching up on a bit of email and forum reading, I went for a lovely hike in the woods and got to enjoy a beautiful sunset from the cliffs.

It was a lovely, full day.

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Changes at the VACOC

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I’ve been getting inquiries about changes to the Virtual Assistance Chamber of Commerce so I thought I would post here in the hopes of giving some of you some insight.

Yes, we used to be free, but there is an immutable law of business that says, “People don’t value what they don’t pay for.” And very, very sadly, that was occurring in my organization as well.

It was always my dream and vision to keep the VACOC free. My thinking was that if I could share my understanding of Virtual Assistance and skill and knowledge of business, I could help my members start to earn real livings and build businesses that could truly change the landscape of their lives. They, in turn, are the future leaders in our industry who others would look to model through their example of business savviness and success.

My only expectations–in exchange for free membership–were that:

  1. Members get in the game and participate at least once a month. Meaning, no lurkers. Lurkers are takers who don’t contribute anything back and that definitely is not a standard I wanted for our community. It’s not fair for those who contribute nothing to benefit from the work and exchanges and learning that everyone else puts in. And lurkers make everyone else uneasy because here they are opening themselves up and making themselves vulnerable and sharing their lives with each other and there would be these strangers lurking around in the shadows. I’m not having any of that. And business requires all of us to put ourselves out there; I didn’t create the VACOC to enable self-limiting and sabataging behaviors.
  2. They be sure to pay attention to the occasional administrative requests, this in order to help us keep a clean and tidy house. That another immutable law of business:  “Sloppy mind, sloppy house = sloppy business.”
  3. Not allow their membership to lapse (i.e., go inactive because they weren’t posting and participating).

Seems fair, doesn’t it? Not too hard, right? I mean, posting at least once a month to keep your account active and remain part of the group isn’t a whole lot to ask.

And yet there were people who just couldn’t do that and seemed to think this was just too much to ask.

That’s okay; they’re entitled to their thoughts… but that was the deal going in. Why waste their time and mine? Those who couldn’t honor those expectations created a huge administrative burden. And there were those we made exception after exception after exception for because we had relationships with them.

And then we’d have people who couldn’t seem to follow the simplest of instructions. Sorry, but if you want to be part of our group, you have to come to the table with a minimum of professional competence. Business is tough. If a Virtual Assistant can’t demonstrate the most basic of skills and manners in our house, how on earth will they be taking care of clients? My organization simply will not represent anyone who can’t demonstrate those things.

So I had to ask myself, what kind of relationship is it if the respect doesn’t go both ways. What I give to my members personally is HUGE. I could have started yet another VA coaching practice and ask for and get top dollar. Instead, I chose to share my success and my knowledge of how to achieve that success free of charge to those who came to the table wanting to learn about business.

But enough is enough, you know. So the decision was made to charge a fee and it’s been more helpful than I’d anticipated. We got rid of the takers and the users who didn’t value or respect what was being handed to them on a silver platter; those who were there with dishonest intentions of mining our information and stealing others’ ideas for themselves to copy and plagiarize; the dabblers who will probably never go anywhere in their business; and those who dishonestly portrayed themselves as doing far better than they really were–not fair to those who made themselves vulnerable in order to grow and learn.

Our current members are absolutely fabulous! We now attract only the most competent and business-minded of Virtual Assistants, those who are truly reaching and stretching themselves to build highly functional, profitable and freedom-giving businesses and finding their best clients. Our revisited standards helps ensure that we are surrounded only by those who are serious about their business, who are there to learn with each other and have only the most honest of intentions and will participate in the spirit the forum is intended.

But we still have something for everyone… those who are sick and tired of not making any money and working for peanuts find their membership priceless because they are getting the kind of mentoring and guidance in my Virtual Assistant Community that they would pay hundreds, even thousands, of dollars to get elsewhere.

Those who aren’t ready to join or are not a fit for us for whatever reason, can still find all kinds of free information and other resources on our site pages. Plus, anyone can write to me anytime with a Dear Gritty VA question. :)

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Never Too Old

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Dumdums I had lunch today at my favorite Mexican restaurant (which is also owned by an old friend) and had a little chuckle…

After eating, every diner gets one of those little DumDum suckers. You know which ones I’m talking about?

Anyway, I’m looking out the window as I waited for my food and these two silver-templed execs in full corporate power suitage are walking to their car–both sucking away on their little lollipops! LOL

It was the cutest thing. Just goes to show ya that you’re never too old or too stuffy to indulge your inner kid.

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Grateful Mondays: Fortunate Outcomes

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Well, I had a bad scare last Thursday night…

My daughter and her boyfriend were rear-ended by a drunk driver who then fled the scene. They were on the way back from dinner (it was his birthday) and sitting at a stop sign getting ready to turn when this car comes flying out of nowhere and rams into them.

The cops ended up catching the guy a couple miles away because his car locked up on him due to the damage he sustained. They found him crashed into some bushes on someone’s property. Turns out, the guy was not only driving drunk out of his mind, but on a suspended license and no insurance on top of it! Oy vey.

I’m thanking God they’re alright. They were both really shaken-up. No serious injuries but both really banged up. My daughter got a bad bash on her forehead (she doesn’t even remember hitting her head or how) and neck and knee pain. Her boyfriend’s injuries seem focused on his back and neck. His Lexus is totalled and when you look at it you see they were just inches from more serious injury or worse!

Spent Friday going to the doctors and getting things out of the car (had to have it towed). Geez, you know, life can change in an instant. I’m thanking my lucky stars right now.

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One Way to Feel Good About Charging Your Full Fee

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Mikelann Valterra consistently puts out “good stuff.” Her stuff is so good and so smart that I just have to share it. Following is a recent article from her newsletter (which you should all promptly go sign up for at WomenEarning.com)…

One Way to Feel Good About Charging Your Full Fee

An excerpt from Mikelann’s new workbook entitled “Emotional Pricing.”

I was talking about my toolkit on rate-setting, when a colleague said to me, “I don’t know about all of that. I don’t feel right charging as much money as possible–what about people who truly need help but can’t afford a lot?”

First of all, I’m not saying we should all charge as much money as humanly possible. But so many women feel uncomfortable charging people for helping them that charging “a lot” really pushes their buttons. So let’s look at this. If you want to make more money, you need to work with a target audience who can afford to pay you what you need. There simply isn’t any other way to say it.

I am very passionate about my work. And I want to help the world as well. So I make sure I charge my full fee and make great money. Otherwise, I have no time and I feel resentful. If I didn’t make enough money, I would eventually have to close my practice and take a full time position somewhere. And before I got to that point, I would experience a lot of deprivation and frustration with how little money I was earning. I doubt I would be in the best frame of mind to really do my best work. Being under financial stress is incredibly draining.

I charge my full fee. Then, to “give back,” I do a certain amount of pro bono work that I feel really helps the world. I donate some of my time to causes that help women get on their feet and re-enter the workforce and other causes that help women in poverty.

Years ago I heard about the rule of the “Three F’s”. Do your work for your Full fee, do it for fFee, or Flee. Don’t discount! So one way to feel like you are giving back is to do just that–give back. Charge your full fee and decide to donate a certain percentage of your time to a cause that could benefit from your work. It is a much cleaner way of doing business.

Doing a certain amount of pro-bono work can be very satisfying. Many powerful business women become strong pillars in their respective communities because they do give back some of their time to causes and charities they feel strongly about.

Some business women give back a certain percentage of their income to charity. In my “Virtual Earn Your Worth program,” I will give 5% of the gross income to a charity that focuses on women and business. I can’t tell you how good I feel about this!

When you make good money, you will find ways to consciously give back to the world in many wonderful ways. But when you are feeling financially deprived, nothing good can come of this. You are worth your full fee. Don’t discount. Instead, consciously give back.

Thoughtful Questions: If I were to charge my full fee, is there some way I could “give back” that would feel good to me? How can I give back and still make sure I am earning what I’m really worth?

Copyright © 2008 by Mikelann R. Valterra and the Women’s Earning Institute. Empowering women to earn what they’re really worth, www.womenearning.com.

Mikelann Valterra may be available to speak to your group/ organization. As a specialist in earning issues, she speaks and consults widely on how to earn at your potential and overcome self-sabotaging beliefs about money. Mikelann@womenearning.com.

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Grateful Mondays: Keen

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TiaraI have a serious case of princess feet. I am not much of a shoe-wearer, although I do have a shoe fetish (like just about every female I know). I am barefoot most of the time unless it’s time to go out on the town and then I’m all kicky heels and strappy sandals.

But shoes are a practical necessity… you know, for things like walking around in public, bike riding, hiking and all that. Otherwise, people tend to think you were raised by wolves.

Trouble is, just about every running, hiking, biking, walking, whatever shoe I have tried gives me horrible blisters. Someone has built a kingdom on the fortune I have spent trying to find an athletic/activewear shoe that fits like a glove and doesn’t rub me the wrong way.

Then I discovered Keen.

Keen Footwear makes the best shoes ever! These are the most comfortable shoes I have ever worn in my entire life. Seriously!

VenicetaupemineralblueMy favorite is the Venice and Venice H2 line because they are lightweight and airy, but rugged and versatile–great for walking, hiking, in the water, whatever you like.

I also like the Roatan because it’s great for kayaking and otherwise playing in the water. But it’s so stylish–like a little ballerina slipper–you can wear them around town as well and feel pretty and girly.

My only complaint with Keen (hope you’re listening, Keen) is that they change their fabrics and colors every season–and I mean literally EVERY season, as in every four months. Drives me absolutely batty because once I find a color I like, if it’s out of season, you have to go online and take your chances.

Like about a year and a half ago, there was a color they had I was absolutely in love with–Robin’s Egg blue. But I didn’t know it existed until I saw it on someone else’s feet. By that time, the season was over and it couldn’t be found in any stores. I ended up finding a last pair from Moosejaw, but the color they sent, even though it was labeled Robin’s Egg, was actually Powder Blue. Ick!

Whatsupposed_2Whatsent_2

See the difference?!

(Did I mention I’m very particular? Every nuance of color is of monumental importance. I’m just not a Powder Blue kind of gal.)

Long story short, Keen told me there was a mix up with their vendor and there was an entire batch of Venices that had a substituted color.

I guess as I’m writing this I’m thinking they’re probably just trying to keep things fresh. But I have to tell ya, it’s so irritating to not be able to get what you want in the color you want once you’ve discovered it because it went out of season two months before. Of course, now I just get a catalog, but another solution Keen might think about is to keep a healthy active stock of past seasons always available at HQ where people could go to order their favs regardless of the timing.

But either way I still love ya, Keen!

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