Monthly Archives: October 2008

Plagiarism is Plagiarism is Plagiarism

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There is a very troubling, disturbing trend that has been brewing and building in Internet-land. Clients are trying to engage Virtual Assistants in an activity that is unethical and unlawful. What is this activity? It’s plagiarism–otherwise known as copyright infringement.

Here’s what’s going on… there are clients (and these do seem to be most often from the Internet marketing sector) who are taking the works of others (books, articles and other writings) and then asking their Virtual Assistants to reword them (“so as not to plagiarize”) into new articles or reports or whathaveyou which they then intend to put their name on as the author.

Um… HELLOOOO?! That IS plagiarism. Said another way, it’s also making unlawful derivative use from the copyrighted works of others, which is called copyright infringement. It’s theft of intellectual property.

A member recently had a client wanting them to participate in this activity and she wasn’t sure how to handle it. (By the way, I absolutely adore our members–we have some of the most ethical, honorable, reputable Virtual Assistants out there and they refuse to sell their soul just to earn a buck). She asked the client if she had permission from the people whose work was going to be used and the client assured her she did.

But she still didn’t feel right about it. Something about the whole thing still niggled at her. And she was absolutely right not to feel good about it.

Look folks, plagiarism is plagiarism is plagiarism no matter how you dress it up. It’s unethical and it can get you into hot water as well.

If you ever feel funny about engaging in something, don’t second-guess your gut. That is your conscience telling you that something is not right.

Plagiarism IS wrong and any client who wants to engage YOUR business in activity that may not be lawful or that holds possible liability or ethical repercussions had better be prepared to show you the written permissions before you proceed any further. You have your own back, your own reputation, and your own business to look out for.

And really, folks, don’t let clients get away with that crap, or at least refuse to engage in that activity. Ignorance or not, set them straight. It’s absolutely wrong, wrong, wrong, unless they have clear, specific permission from those authors they are making derivative works from.

There are more and more clients out doing this and I think it’s a very sad commentary on society. I’ve even had my “How to Hire a Virtual Assistant” article plagiarized by other Virtual Assistants as well as one or two well-known Internet marketers.

It takes everyone through their own personal actions and choices to ensure that society doesn’t lose its moral compass. It all starts with what we allow people to get away with and whether we act as complicit partners in those wrong activities by not speaking up and saying “no.” If we don’t stand up and say, “Hey, that is wrong and I’m not going to participate,” we are just as guilty.

So hold those clients to task, for your own business protection if nothing else. Ask for those written permissions so you can inspect them and know exactly, firsthand, what licenses are being granted and what isn’t. It’s your right and your obligation as a business.

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Why You Just Gotta Pick the Right Clients

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Nothing good ever comes from taking on any ol' client. As a Virtual Assistant, you aren't Walmart and you aren't a commodity. This is a personal one-on-one relationship and fit is going to be absolutely vital for it to be successful, enjoyable, profitable and of equal benefit and value for you and the client.

Client's who don't "get it" are going to be painful to work with at best (and a nightmare at worst). I recently had a conversation with a business owner who indicated that she's learned that Virtual Assistants must be managed and treated like employees.

I stopped her right there and asked her how she would feel if her clients spoke about her in those terms. And of course she wouldn't like that at all. It's an absolutely insulting idea.

If you've got a client who is nodding their head "yes," but all indications are that they don't really understand the nature of your relationship, no matter how well you have tried to educate them, and they persist in treating you like an employee, tell them "thanks, but no thanks."

That kind of relationship will never work between two businesses. The Virtual Assistant is eventually going to resent being treated like an underling and not being given professional courtesy and respect as a fellow business owner. And ill-fitting clients can still do damage to a Virtual Assistant's reputation, even if they are the ones in the wrong or don't get it.

To clients, I say this… if you've got a Virtual Assistant who you feel you must manage and treat like an employee, there's one of two things going on:  a) you're a control freak who needs an employee, not a Virtual Assistant, or b) you've got the wrong Virtual Assistant.

Virtual Assistants are business owners. They aren't your employees. If they aren't operating to a professional standard and can't manage their own business and workload in a reasonably responsive and/or skillful manner, I really recommend you terminate your relationship with them and find someone else.

To Virtual Assistants, I want to remind you to lead your own show. Don't let clients dictate how your business is run or what your policies and processes are. If your standard is to provide clients with a one-hour, weekly telephone meeting, stick with that. Don't make exceptions.

You established your policies so that you could run both profitably and productively while being able to serve ALL your clients to an equally fair and consistent standard. 

If that means saying "no" to clients when they want to call you every day (because you've set up a very intentioned work schedule and need the uninterrupted concentration)… 

If that means saying "no" to clients when they want you to sit on a shared screen access as they talk to themselves and go through their inbox (because that's not a good use of your time)…

If that means saying "no" to clients when they want you to "report" in to them on a daily basis…

So be it! Take the lead in your own business! You explain to clients how things work and what your processes are in your business. Not the other way around.

That said, none of this is to punish clients. You have standards, policies and processes intentionally and methodically set up in your business because they are what will enable you to run and deliver a professional service. Because by saying "no" to things that don't serve your business, what you are saying "yes" to in the process are great operating conditions that will allow you to provide superior service to all your clients–consistently, fairly, professionally and profitably.

It doesn't serve anyone to allow your standards and processes to be stepped over and your time unproductively frittered away. It's a disservice to the business because it makes the operation unprofitable; it's a disservice to your other clients; it's a disservice to you because it will inhibit your ability to work with more clients and make more money; and ultimately it doesn't serve that client because you are establishing unrealistic expectations that you won't be able to sustain and just don't work in the long-term.

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Join the VACOC Kiva Team & Help Us Alleviate Poverty!

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The VACOC now has its own micro-lending team on Kiva and YOU are invited to join us in the fight against poverty. It's free to join and you can make a loan at any time to help a fellow entrepreneur out anywhere in the world. It's good karma and you are repaid 100% in full when the load is paid off.

Here's how it works:

Kiva is the world's first person-to-person micro-lending website, empowering individuals to lend directly to unique enterpreneurs in the developing world.

You can lend as little as $25 to a specific low-income entrepreneur in the developing world (hey, $25 is a WHOLE LOTTA MONEY in those areas). You choose who to lend to–whether that's a baker in Afghanistan, a goat herder in Uganda, a farmer in Peru, a restaurateur in Cambodia, or a tailor in Iraq–and as they repay the loan, you get your money back.

If you join the VACOC lending team of Virtual Assistants, you'll be joining forces with us to work together to alliviate poverty. Once you're a part of the team, you can choose to have a future loan on Kiva "count" towards our team's impact. The loan is still yours, and repayments still come to you, but you can also choose to have the loan show up in our team's collective portfolio, so our team's overall impact will grow!

I hope you'll join!

http://www.kiva.org/community/viewTeam?team_id=2197

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What to Do About Internet Access?

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So I'm getting some of the details worked out for my departure to Germany on December 6. One of the things I'm working on right now is figuring out the whole Internet access thing and what my options are.

Since I'm going to be living over there and still running my business and the VACOC, I need to have my own Internet access for the laptop. I don't want to depend on wifii hotspots or have to go to the Internet cafe every time I want to work, and especially not when I can work in the comfort of my own home there (although, at this point, it's completely empty except for the bed so far, LOL.).

I've used hotspots before and such over here, but it's not really recommended security-wise as they are hacker-prone. Also, I don't know how this will work, but I want access to English/American Internet, not German since I don't know German (I seem to only remember the bad words my boyfriend teaches me, LOL).

An aircard (also known as mobile broadband) is my first preference. That way, it's my own Internet account and I can have my own Internet access no matter where we are. With an aircard, wherever you can get a cell phone signal, you'll have your own private Internet access. Plus, we'll also be doing some touring and traveling on my guy's days off and I plan to do a bit of my own as well.

At first, I thought I could just get some special kind of international aircard for the time that I'll be there, but they want to lock you into a two-year contract. I don't want to pay $140/mo for two years since I won't be living over there continuously.

Then I thought maybe I should just wait until I get there and see what kind of Internet aircard/mobile broadband plans they offer over there. But I don't know what kind of commitments they're going to want.

So anyone have ideas? Have you lived abroad or do you live abroad and have some kind or mobile broadband/aircard service you use? What are my options?

(PS: Would love to hear from you, Sylvia!)

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Grateful Mondays: Lemon Cucumbers

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Yes, you read that right… lemon cucumbers. Today, I’m grateful for lemon cucumbers and finally finding a local supplier!

It was so funny… today, I had my first weekly open masterminding biz call with a few members of my Virtual Assistant association and as we were talking, my office phone rang and the deli manager of one our local organic markets called with the news that they could finally get the lemon cucumbers I’ve been searching high and low for. Yeah!!!

Anyway, we all had a chuckle on the call listening to him leave the message in the background, LOL.

So here’s what a lemon cucumber looks like.

Oh, they are soooo good. I never want to eat another regular cucumber in my life. Of course, I’m sure it makes a difference that the ones I originally got turned onto were heirloom and homegrown. Anything grown commercially just always seems to taste like crap and not be as nutritious. But this is an independent, organic market so I’m hoping for the best.

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You Gotta Look and Listen

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I received some positive feedback from someone recently on the products they purchased from the Virtual Assistant Business Forms store recently. However, they also indicated that they didn’t appreciate that the discount was extended aftter their purchase.

Unfortunately, they didn’t provide their name or contact info so I have no way of letting them know that is not the case. Here is what I would have let them know had I been able to contact them:

We offer everyone an opportunity to get a discount before they purchase products from the Virtual Assistant Business Forms. It’s a gesture of good will we extend to those folks who wish to remain in contact with us and continue the conversation. All they have to do is sign up to the Virtual Assistant Business Forms VIP Mailing List which is located in the upper right sidebar. Looks for the words “Sign Up and Save” in bold red.

Those who sign up get an email sent to them automatically with their special discount code.

If someone doesn’t sign up to the mailing list first, they don’t get a discount. However, once they’ve purchased something, we give them a second opportunity to join the mailing list and get a discount toward a future purchase.

That’s what happened in this case. The person did not sign up to the mailing list before ordering. Once their order was received, our autoresponder service sent them a second invitation to sign up. We didn’t withhold the discount from them; they just neglected to sign up for it themselves.

Hope that clarifies things for everyone. :)

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Still Time to Register…

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There’s still room at this month’s famous VACOC Guest Expert Teleseminar so go sign up now! This month, one of our favorite experts, small business lawyer Nina Kaufman, is back to help you better understand ther various business entities and how to choose the one that’s right for your business…

Are You Exposing Yourself? How Choosing the Right Business Form Provides Protection and Peace of Mind

Are you exposing yourself… and your personal assets?

Doing business as a sole proprietor may seem the easy and cheap way to go, but the downside can be devastating.

Trouble is, selecting a business formation, much less understanding all the complexities and nuances of the different types to choose from, is no small task and takes studied consideration.

In this complimentary teleseminar, Nina Kaufman returns to share valuable small business legal information with you including:

  • the different kinds of business entities that will protect your assets;
  • how to weigh and balance the options to choose what’s right for you;
  • the drawbacks to handling business formation online;
  • how to find the advisors who can guide you to your goals;

And much, much more!

Be sure to register today to reserve your spot and get your burning questions answered!

DATE: Thursday, October 16, 2008
TIME: 5pm PST / 6pm MST / 7pm CST / 8pm EST
DURATION: 60 minutes (call in 10 min. early to secure your seat)
COST: FREE!

WHO SHOULD ATTEND? This class is open to all Virtual Assistants, small/boutique business owners, solo professionals, solopreneurs and independent professionals. Invite your business buddies! If you know some folks who would like to attend, feel free to copy and paste the contents on this page, and post invitations on the forums, listservs and groups you participate in.

REGISTER TODAY!

http://www.virtualassistantnetworking.com/teleseminar.htm

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You Are NOT Virtual Staff

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You know, there are lots of people out there who aren't doing you any favors.

It's especially unhelpful that there are so-called "industry leaders" telling Virtual Assistants–and your marketplace–that VAs are "virtual staff."

Gawd, this shit just drives me bananas! It's one of the reasons I loathe using the term "industry leader." Because every ol' loser trying to pick your pockets rolls out of bed and decides to call themselves an industry leader. Lord almighty!

You are NOT virtual staff. And don't let any "industry leader" out there get away with calling you that or teaching your marketplace to view you as such. You will never, ever make any kind of real money or a freedom-filled life if you allow youself to work with clients as if you were still an employee.

You are a separate business entity. If you are part of a client's staff, guess what? You're an employee!

If you want to earn well–6 figures even!–and create a business where you actually do get to have a life and time to enjoy it, you have got to get concious about what your relationship with clients is, the mindset you have about your work together, as well as how you work with your clients. Otherwise, it sets up a dynamic that will just keep you underearning and slaving away.

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The Results Are In!

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Da dada DA! The results are in… The 2008 Virtual Assistant Industry Survey went fabulously! The results are fascinating and eye-opening. I especially loved reading the pages and pages of respondent comments to the open-ended hot industry issue questions.

I want to extend a big, huge thank you to all the participants for their efforts in promoting it and making it the best yet! All Virtual Assistants who participated in the survey will have already received their free survey report download information.

If you did not participate this year, don’t fret. You can still get a copy.

== LIMITED TIME OFFER ENDS MIDNIGHT, FRIDAY, OCT. 17, 2008 ==

From now until midnight, Friday, Oct. 17, you can purchase a copy of the full 85-page results report for the huge discounted price of $27. We’ll even throw in the 2006 and 2007 reports. Now that’s a deal!

But this offer ends Friday so don’t delay. After that, the surveys go back up to their regular price of $49.99 and must be purchased individually.

Get your copy now >> http://www.virtualassistantnetworking.com/virtual-assistant-business-forms.htm#updateme

Happy reading!

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This, Too, Shall Pass

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I’m seeing a lot of hand-wringing going on around the Internet due to economy. Yes, we do have cause for concern. Yes, it is time to put an end to the corporate.Wall Street/government greed and corruption that is largely responsible for getting us there. (And people need to take some responsibility themselves as well for their own greed in living on credit and beyond their means and getting into bad loan situations). And yes, in the meantime, there will be some lean, hard times for many.

But I don’t think it’s the end of the world–sometimes you have to deconstruct in order to reconstruct–and there are still going to be whole micro-economies that will be largely unaffected. The world will keep turning. Life–and business–will go on. You can’t let worry and wondering about what the future holds completely shut you down in the meantime. Just keep on doing what you’re doing.

My buddy and branding expert Rob Frankel wrote a wonderful message in response to someone who was put on notice that she would be downsized soon. I asked him if he could adapt his message for those who are in business as well so that I could share it with you all.

Here is his message which he has graciously allowed me to share. Please feel free to post it on your own blog–he gave me permission to let you do that (just make sure you attribute the writing to Rob Frankel with a link back to his site). I think it’s important that we share this message with others and not let worry and handwringing and sensationalism rule the day…

***

If you’ve been given the pink slip (whether from an employer or a client), it’s okay to feel bad. It’s okay to vent. It’s okay to feel angry. But whatever you do, don’t blame it on the economy. Blame it on the panic over the economy. Because contrary to what the media rants, this financial crisis–just like all the others– is going to pass. They always do. The only real differences between this bear market and the others are:

  1. This one is being reported and speculated on instantaneously (and more often than not, prematurely) due to the Internet and instant communication technology.
  2. It’s being reported and "analyzed" (read: sensationalized) by wholly unqualified talking heads whose main agenda are ratings, rather than real information.
  3. As such, the swings are wilder, and reactions more emotional, than they might have been 20 years ago. Antiques like myself have lived through this kind of thing, and can tell you that those who know the least about reality end up getting hurt the most. Those who don’t buy into the panic and think it out do the best, often emerging from the crisis even stronger as a result of their thinking stuff out.

So vent until you’re tired of venting–seriously, you need to do that. Then, when you’re done, sit down and use your smarts to plan out your comeback. Become your own client. I kid you not, one hour at the kitchen table parsing out your options is probably all it takes.

Those among us who decided to open our own shops live in a world of perpetual job-seeking, so the crisis is likely to hit us less severely, at least in emotional/shock terms. For everyone else, this is nothing more than a wake up call, pointing out that there’s no such thing as job security.


Rob Frankel,  http://www.RobFrankel.com
Direct: 818-990-8623  Cell:  818-692-1702 * E-Fax 413-778-0909

AIM:  ROBFRANKEL  ICQ: 249862730
MSN: ROBFRANKEL@AOL.COM
Skype: ROBFRANKEL
Yes, there’s an RSS feed blog, if you can handle it:
http://www.robfrankelblog.com

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