Monthly Archives: November 2008

Administrative Support is a Specialization All Its Own

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Guess what, folks?

Administrative support (that is, Virtual Assistance) is a specialization all its own. It’s not some lowly job for flunkies. You don’t have to know how to do everything else under the sun, like shoppingcarts, web development and graphic design. Nor do you also have to be someone’s writer, copywriter, internet marketer, marketing consultant, bookkeeper, or whatever other hats people keep trying to foist upon you . As a Virtual Assistant, the only thing you have to be is an expert provider of administrative support. 

Because guess what else? Those other things aren’t administrative support (Virtual Assistance). They are separate specializations; professions unto themselves. And, if you are doing something other than administrative support or to the point of exclusivity, that’s not a Virtual Assistant business. 

That’s not to say that you can’t also offer those things if you like in addition to your Virtual Assistant support. Just remember that those specializations are values for which you can charge clients separately.

And don’t let the pickpockets out there con you into thinking that an administrative support business (i.e., Virtual Assistance) is something of less value and not worthy of charging professional fees. You’re running a business, a professional service–doing work that is the backbone and absolutely essential in every business, I might add.

Aren’t you sick and tired of having your expertise, your very profession, being degraded like that?

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Unethical Virtual Assistants: Eva Jane's Professional Remote Office Services

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Did a little CopyScaping tonight and found a few thieves, the first of whom is Janie Matthews of Eva Jane’s Professional Remote Office Services at: http://janie.startlogic.com/evajanes/1701.html

This Virtual Assistant stole the entire content from my Home and How It Works pages on my personal business website at www.therelief.com. She also posted the first page of our VACOC Client’s Guide to Virtual Assistants to her blog as if she had written it herself.

1. My Home Page at The Relief Virtual Assistance: http://therelief.com/

Eva Janes Home page (in PDF with stolen content highlighted): http://www.virtualassistantnetworking.com/infringements/1EvaJanesHomePage.pdf

2. My How It Works page at The Relief Virtual Assistance: http://therelief.com/howitworks.htm

Eva Janes How It Works page (in PDF with stolen content highlighted): http://www.virtualassistantnetworking.com/infringements/2EvaJanesHowItWorksPage.pdf

3. VACOC Client’s Guide to Virtual Assistants: Benefits of Support page: http://www.virtualassistantnetworking.com/client-guide.htm

Just Josie Blog post on October 21, 2008: http://www.virtualassistantnetworking.com/infringements/3JustJosieBlog.pdf

UPDATE 11/8/08: Got ahold of site owner Janie Matthews who hung up on me. Sent a cease & desist by email. She has 24 hours to remove my stolen intellectual property. After that it all goes to my intellectual property attorney in New York (who is a pitbull, I might add).

UPDATE 11/8/08: The email she used on her site of info@evajanes.com actually forwards to a completely different domain. I don’t know if this is one of her clients or an employer. Received an email failure message. Re-submitting cease & desist via her web form.

UPDATE 11/10/08: Web form not working. Called her and this time she was singing a different tune. Says she will delete everything and that she hired a web-designer off Craigslist. Swore she would send me so-called designer’s name and info.

UPDATE 11/10/08: Got an email from infringer and it appears she has taken down all pages. Says she can’t find designer’s contact info but that she will dig around and email me back.

UPDATE 11/14/08: Still no word. I think it’s BS, but I’m holding her to her word. If there IS a so-called web designer scamming people on Craigslist and stealing content from other Virtual Assistants, I want to not only put them on notice, but also warn others.

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Just for Fun: How Do You Pamper Yourself?

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

I thought this would be fun: How do you pamper yourself? Is how you look important to you? Do you indulge in certain beauty rituals or girly-girl rites that make you feel well-cared for? Take the poll below!

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Hope Is in the Air!

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

I woke up this morning to a very palpable feeling of hope and optimism in the air.

Last night, the city streets of Seattle were jam-packed with cheering, roaring crowds… WHO BROUGHT GARBAGE BAGS AND CLEANED UP AFTER THEMSELVES BEFORE THEY WENT HOME.

Amazing! Amazing! Amazing!

I'm so excited about this presidency! I don't care about experience (who is ever truly prepared for that job anyway?). Barack Obama has demonstrated leadership, intellect, character, diplomacy, statesmanship, honor and elegance–all the qualities that are important to me in a president.

Goodness starts at the top, and I believe this man is going to bring out the best in people.

Welcome, Mr. President! How can I help you?

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

There Are No Shortcuts to Being Genuine

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

I stopped by my post office box over the weekend and among other things received a SendOutCard from a marketer.

Gag. I would never in a million years send one of those cheap, tacky, gang-printed, computer-signed cards to anyone I cared about, much less any of my clients.

Who’s going to feel special when they know they are just an outsourced chore that must be attended to for convention’s sake and you can’t be bothered to even sign your own name or write a personal note? When it comes to me, do me a favor… save a tree and yourself the time and postage (and me the lowered opinion) and just don’t bother at all.

Sure, sending sentiments takes an effort. Sure, time is precious when you are running a business. Systemization, processes and automation are very important things to leverage.

But there are just some things in life–and business–that need to be taken time for, and the effort extended, if they are going to mean anything. There are no shortcuts when it comes to being genuine and authentic.

This very past week, in fact, I received an unexpected card from my insurance company thanking me for a referral I sent to them. It was all hand-written–my address, their return address and the message inside the card. It was just lovely.

This is a very busy firm, too. Having staff expend time and resources to provide this kind of personal attention is no small expense. But it matters. It gave me a very pleasant experience and made a very favorable impression upon me. True class.

With a little advance planning, sending cards doesn’t have to be a chore. Here are some of my best tips (although, this year, I’m not following my own plan as I’m going to wait until I get to Germany in December to pick out my cards and gifts this year–fun!):

  1. Do your card-shopping in advance. Starting in September or October will put you way ahead of the game. If you come across a few designs you really like, get them all and you’ll have a future supply.
  2. Have some taste and make a thoughtful selection. Don’t just grab the first thing you see. Pick out a design or two that you really like that reflects your personality or sentiments. If you work with a Virtual Assistant who knows you well, she or he could gather some designs based on your list of criteria and you can then make the final selection.
  3. Get your card list together starting in September. Your Virtual Assistant can help you and then create mail merged labels. Your saved list will also give you a headstart the following year.
  4. Some experts recommend addressing everything by hand. Others say go ahead and use labels on the outside, but sign your name and write your personal message by hand. I personally like to use labels or preprinted envelopes for my return address and then write everything else out by hand. Your Virtual Assistant can take on the hand addressing for you and then ship everything back to you for your signature and personal note.
  5. Do a little at a time. By starting in September, you’ve got plenty of time to do a few cards a day or each week. By the time the holiday season rolls around, you’ll have everything ready to be mailed out. You’ll at least be way ahead of the game.

Don’t be a cheapskate. And I’m not talking about money here. I’m talking about soul. Cheapskates turn the world into a Walmart and suck the very essence of life from it.

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

FREE TELESEMINAR: How to NOT Undersell Yourself in a Down Economy

  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz

Mikelann Valterra returns to the VACOC Monthly Guest Expert Teleseries to talk about a very timely subject: How to earn what you’re worth even in a down economy. Be there or be square:

How to NOT Undersell Yourself in a Down Economy

PRESENTED BY: Mikelann Valterra, Women’s Earning Institute

DATE: Thursday, November 20, 2008

TIME: 5p PST / 6p MST / 7p CST / 8p EST

DURATION: 60 minutes (call in 10 min. early to secure your seat)

COST: FREE!

WHO SHOULD ATTEND? This class is open to all Virtual Assistants, small/boutique business owners, solo professionals, self-employed service professionals, solopreneurs and independent professionals. Invite your business buddies! If you know some folks who would like to attend, feel free to copy and paste the contents of this page and post invitations on the forums, listservs and other groups you participate in.

*** *** ***

Has the economy got you down? Do you worry you won’t earn enough, but you find yourself giving away free time and discounting your services in other ways? Author Mikelann Valterra, directory of the Women’s Earning Institute, focuses on empowering women to earn their worth—even in a down economy.

In this powerful teleclass, Mikelann explores the psychology of why even successful business women undersell themselves and what to do about it. Women who “underearn” deal with complex emotional issues around making money. Mikelann will look at the emotional and financial cost of discounting yourself and your services, and the message you convey when you suppress your fees. She will talk about how to protect your time as well as what people really want to buy from you. She will also explore the hard notion that not everyone should be able to afford you and how this translates when the economy is down. Lastly, she’ll discuss ways to feel great charging your full fee.

Learn:

  • How and why women under-price themselves;
  • How getting in touch with “resentment” can make you more money;
  • How to avoid discounting yourself;
  • How to protect your time;
  • How to charge your full fee and feel great about it!

… and much, much more!

Be sure to register today to reserve your spot and get your burning questions answered!

REGISTER TODAY! http://www.virtualassistantnetworking.com/teleseminar.htm

Virtual Assistant Business Contracts Templates Forms Guides
Like this? Share it!
  • Twitter
  • Facebook
  • LinkedIn
  • email
  • Technorati
  • StumbleUpon
  • Digg
  • del.icio.us
  • Google Bookmarks
  • Yahoo! Buzz