Category Archives: Personal Musings

Happy Holidays (and a free gift)!

Oooo, Christmas is almost here! Whatever holiday you might celebrate this time of year, I wish you much joy, playfulness and renewal. I want to thank you so much for all your fellowship, great questions and wonderful conversations this past year and look forward to many more with you.

I have a free gift for everyone who subscribes to our weekly ezine, “The Portable Business.” To get yours, just go to the Virtual Assistant Chamber of Commerce website and submit the subscription form in the upper right corner of any page.

Also, here’s a fun little holiday video I put together–enjoy! (And be sure to subscribe to our YouTube channel here).

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Caught in a Seattle Flash Mob Video

I treated myself to a little getaway in Seattle this past weekend. As I was strolling the streets of Pioneer Square, I found myself in the middle of a flash mob video being filmed. So fun!

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Everything Is Amazing, Happy Thanksgiving Everyone!

I never tire of this segment of Louis C. K. on Conan O’Brien’s show back in 2009 and his gut-bustingly hilarious reminder to be grateful and conscious about the absolutely amazing times we live in.

As Louis C.K. says, all of us should be constantly shouting, “Omigawd!!!! WOW!!!!” for all the extraordinary access to technology and the unlimited possibilities, choice and opportunities we have to captain our own lives.

May you have a warm, fuzzy and deliciously abundant and grateful Thanksgiving!

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Join Me at My New Facebook Page

Hi guys! I’ve moved to a new Facebook page so please do hop on over: http://www.facebook.com/pages/Danielle-Keister/105689129495050?ref=ts

As I’ve mentioned a few times over the past several months, the VACOC is getting a new name and new site, thus making my old VACOC Facebook page obsolete. We’re finally moving and shakin’ on things with all that so I thought I’d better get my accounts migrated and transitioned as well.

I’d love to see you there!

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Virtual Assistant Business Contracts Templates Forms Guides

Happy Labor Day!

Happy labor day! I sure hope you are appreciating all that you bring to work, your clients and the world.

I think Virtual Assistants/Administrative Support Consultants totally embody what Seth Godin spoke about in his blog post today: Whatever Happened to Labor?

With so many businesses merely commoditizing work, the humanity of it, the skill and craft of it, gets lost and trivialized and dehumanized–thus devaluing it. But with us, the relationship is our product and the work our craft. We are in business exactly as Seth states it: to use our hands, our backs and our heads to do work that helps our clients move forward and do important things in the world. Our work is not menial. It’s not mundane or trivial. It’s important and requires skill and expertise and craftsmanship.

Having fun on a day like today is an expression of gratitude for being able to do just that. So go express yourself!

Virtual Assistant Business Contracts Templates Forms Guides

Virtual Assistant Business Contracts Templates Forms Guides

What Are You Most Proud of About Yourself?

I can’t remember what got me starting thinking about this, but I know it was some little, innocuous thought that eventually led me to musing about some things that I’m really proud of about myself.

For one thing, I’ve always created my own opportunities. Like when my daughter was a little less than a year old and I was ready to get back in the workforce. I was still really young and at the time, the job market wasn’t that great. I ended up hearing about a volunteer opportunity at a family services organization and I thought it would be a great way to brush up on my existing skills, learn some new ones and gain some more recent references.

And it turned out to be just that… a really wonderful experience and opportunity all the way around that eventually helped me get into a great job working for the city/county and later, an even better job working for a labor union. I have always been proud of the fact that I created my own opportunity in that respect, as well as the fact that even though it was a volunteer position, I treated it as if it were a paid position. I showed up on time, every time, on the three days per week that I committed to work. If the organization had had more money in the budget, they would have hired me in a heartbeat, but even so, I gained an enormous amount of respect and admiration (and references) because of the dedication and helpfulness and skills I demonstrated while I was there.

Another thing I’m really proud of is the fact that I always pay those who do work for me. I got to thinking about this from a conversation I had recently with my guy. Somehow we got on the topic of this one really icky client I had way back in the day. I tried making a go of things with this client for about year, but I finally realized his lack of honesty and integrity simply wasn’t going to change.

This was back when I was still doing bookkeeping, in addition to administrative support, in my practice. This guy was always paying vendors late, he wouldn’t submit employee monies to the agencies they were supposed to go to, etc., etc. For example, he had a couple employees who were having their checks garnished for child support. Well, he was having the money taken out of their checks, but he wasn’t sending it in to the agencies. (I did the bookkeeping and completed and filed the various tax/business forms and reports, but he wouldn’t let me do any actual bill paying or transferring of funds.) And it ended up causing some very serious, stressful problems for these employees.

He also wasn’t turning in the social security, medicare and other taxes to those agencies. I tried to impress upon him that these weren’t monies that were his to play with. They belonged to the employees and it was really going to end up coming back to haunt him if he didn’t take care of these things. He was already going through employee turnover like crazy because of his shoddy treatment and practices. And all the while, he was buying himself Harleys, living in a condo beyond his means, and generally not depriving himself of anything whatsoever while stiffing everyone else. He’d make a show of acknowledging what I was saying whenever I brought it up, just enough to make me think he wanted to make things right. Always wanting to think the best, I ended up being strung along for far too long because the bottom line was he didn’t care who he screwed over or how.

Anyway, we were talking about that situation and it reminded me of how I have always paid everyone I’ve ever worked with. I’ve never stiffed anyone, tried to cheat them, or made them wait for payment. I think that is absolutely wrong and I’m proud of myself for always living up to that value and walking my talk.

So those are just a couple things I’m proud of myself about. What about you? What kinds of things in your life or business are you most proud of? I’d love to hear your stories!

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Virtual Assistant Business Contracts Templates Forms Guides

Another Reason I Can’t Stand Internet Marketers

I was just listening to a podcast and something that was said reminded me of an Internet marketer who contacted me awhile back. She sent me a message on Twitter asking to talk with me. She didn’t say what it was, and I’m not interested in talking to just anyone, expending my time, unless I know what it’s about and I’m interested in it. Duh. So I replied with something to the effect of “Possibly. What is it you want to talk about?”

Never got a response.

Lord, I hate it when people do that. Don’t fricking waste my time asking me a question if you’re going to ignore me when I reply.

So whatever. Didn’t give it another thought until my phone started ringing off the hook a few weeks later. And I’m talking literally every single day, at least two calls or more from the same phone number, never once leaving a message.

Can we say I-R-R-I-T-A-T-I-N-G?!

Well, I don’t answer the phone. I simply don’t. I don’t need to. I’m not looking for more clients at the moment and if I were, I only talk to the ones who come through my website and go through my consultation form. And I’m sure as heck not answering anyone who refuses to leave a message. It’s phone harassment, plain and simple. If you don’t want to leave a message clearly stating your intentions–who you are and what you want–then I’m not interested. Simple as that. I might be running a business, but I’m a human being first and I refuse to deal with anyone who thinks they can treat people like a number and expects me to prostrate myself for their purposes. Have more respect for those you are calling and, gasp, you might get some back.

Well, after literally over a MONTH of this, whoever is calling from this number FINALLY leaves a message. At the same time, I get an email from this person. She states she is the Virtual Assistant to So-So Internet Marketer and launches into a short spiel about some program this Internet marketer is gearing toward Virtual Assistants, yada yada. Blech. I HATE those things because they are just exploiting Virtual Assistants. I absolutely detest those people. NO ONE has any business teaching VAs anything about Virtual Assistance except other VAs (and then, only the successful ones who have actual experience and substance to offer).

At this point, I’m thinking, how many hundreds of unanswered calls does this person need to get the message that “I’m not talking to you unless you tell me who you are and what you want.” And this is besides the fact that I’m really annoyed at this point and definitely not interested in speaking with anyone who engages in phone tactics like this.

So I reply to the email in the most direct way I can: “Not interested.”

And do you know they still continued to call me several times after that?!

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Virtual Assistant Business Contracts Templates Forms Guides

Don’t Be Confused

Really, really smart thinking by Admiral James Stockdale (tip of the hat to Perry Marshall for noting it):

“You must never confuse faith that you will prevail in the end (which you can never afford to lose) with the discipline to confront the most brutal facts of your current reality, whatever they might be.”

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YOU Are the Captain of Your Own Ship

YOU have to decide–specifically and clearly–what you’re in business to do.

If you fall to pieces and think you have to start over the second one uninformed client doesn’t get it or looks at you cross-eyed…

If you blow with the wind every time a client thinks you should be doing this and doing that, you’re never going to get anywhere, and your life and business will be anything but your own.

You can’t please everyone. Not everyone is going to get it. And you can’t be in business to do everything that everyone wants.

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Stealing is Not Love

What does love mean to you? How about in the global sense, toward people who aren’t your family or friends? Strangers even.

I mean, we probably don’t “love” people we don’t know in the same way we do our family,  friends and those closest to us. But isn’t it safe to say that most of us wish our fellow human beings well?

I think so. If you spend any time on the Internet, you really gain an overall sense of what I think is a predominant sentiment: That we are all here on this Earth to help each other and do good. Get to the core of anyone’s passionate purpose and my bet is you’ll see that as the root (well, maybe most of the time, LOL).

Fame and fortune aren’t what make people truly happy. They are often byproducts of finding one’s passion and purpose, but it’s doing something good and helpful for others where people find their true purpose and sense of accomplishment and fulfillment.

Would you agree?

This is how I see the world. That we are all here to help one another. It’s a form of love, if you like. It’s what makes the world go ‘round.

Those of us who have been in business awhile, who have actual expertise and success, often create products and training that we charge for. And rightly so. There is nothing wrong with making money from the expertise and intellectual capital you have fairly and squarely earned and want to share. In fact, it sets a good business example for those who would like to become successful in their own businesses as well. Catering to the poverty mindset is not helpful to anyone whatsoever.

Unfortunately, there are many folks out there who aren’t experts, who have no background, who haven’t accomplished any level of success in their own business, who haven’t in any way, shape or form put in the time and sweat to earn and develop their own intellectual capital, but will stoop to stealing from those who have and offering it as their own.

Stealing is not love, folks. It’s not a form of flattery. It’s not a compliment. It’s theft of the recognition and remuneration of the rightful owners. It breeds distrust and dishonesty. And we can’t tolerate that kind of thing in the world, much less our profession, if we expect to make it a better place.

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