Category Archives: Personal Musings

Another Reason I Can’t Stand Internet Marketers

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I was just listening to a podcast and something that was said reminded me of an Internet marketer who contacted me awhile back. She sent me a message on Twitter asking to talk with me. She didn’t say what it was, and I’m not interested in talking to just anyone, expending my time, unless I know what it’s about and I’m interested in it. Duh. So I replied with something to the effect of “Possibly. What is it you want to talk about?”

Never got a response.

Lord, I hate it when people do that. Don’t fricking waste my time asking me a question if you’re going to ignore me when I reply.

So whatever. Didn’t give it another thought until my phone started ringing off the hook a few weeks later. And I’m talking literally every single day, at least two calls or more from the same phone number, never once leaving a message.

Can we say I-R-R-I-T-A-T-I-N-G?!

Well, I don’t answer the phone. I simply don’t. I don’t need to. I’m not looking for more clients at the moment and if I were, I only talk to the ones who come through my website and go through my consultation form. And I’m sure as heck not answering anyone who refuses to leave a message. It’s phone harassment, plain and simple. If you don’t want to leave a message clearly stating your intentions–who you are and what you want–then I’m not interested. Simple as that. I might be running a business, but I’m a human being first and I refuse to deal with anyone who thinks they can treat people like a number and expects me to prostrate myself for their purposes. Have more respect for those you are calling and, gasp, you might get some back.

Well, after literally over a MONTH of this, whoever is calling from this number FINALLY leaves a message. At the same time, I get an email from this person. She states she is the Virtual Assistant to So-So Internet Marketer and launches into a short spiel about some program this Internet marketer is gearing toward Virtual Assistants, yada yada. Blech. I HATE those things because they are just exploiting Virtual Assistants. I absolutely detest those people. NO ONE has any business teaching VAs anything about Virtual Assistance except other VAs (and then, only the successful ones who have actual experience and substance to offer).

At this point, I’m thinking, how many hundreds of unanswered calls does this person need to get the message that “I’m not talking to you unless you tell me who you are and what you want.” And this is besides the fact that I’m really annoyed at this point and definitely not interested in speaking with anyone who engages in phone tactics like this.

So I reply to the email in the most direct way I can: “Not interested.”

And do you know they still continued to call me several times after that?!

Virtual Assistant Business Contracts Templates Forms Guides

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Don’t Be Confused

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Really, really smart thinking by Admiral James Stockdale (tip of the hat to Perry Marshall for noting it):

“You must never confuse faith that you will prevail in the end (which you can never afford to lose) with the discipline to confront the most brutal facts of your current reality, whatever they might be.”

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YOU Are the Captain of Your Own Ship

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YOU have to decide–specifically and clearly–what you’re in business to do.

If you fall to pieces and think you have to start over the second one uninformed client doesn’t get it or looks at you cross-eyed…

If you blow with the wind every time a client thinks you should be doing this and doing that, you’re never going to get anywhere, and your life and business will be anything but your own.

You can’t please everyone. Not everyone is going to get it. And you can’t be in business to do everything that everyone wants.

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Stealing is Not Love

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What does love mean to you? How about in the global sense, toward people who aren’t your family or friends? Strangers even.

I mean, we probably don’t “love” people we don’t know in the same way we do our family,  friends and those closest to us. But isn’t it safe to say that most of us wish our fellow human beings well?

I think so. If you spend any time on the Internet, you really gain an overall sense of what I think is a predominant sentiment: That we are all here on this Earth to help each other and do good. Get to the core of anyone’s passionate purpose and my bet is you’ll see that as the root (well, maybe most of the time, LOL).

Fame and fortune aren’t what make people truly happy. They are often byproducts of finding one’s passion and purpose, but it’s doing something good and helpful for others where people find their true purpose and sense of accomplishment and fulfillment.

Would you agree?

This is how I see the world. That we are all here to help one another. It’s a form of love, if you like. It’s what makes the world go ‘round.

Those of us who have been in business awhile, who have actual expertise and success, often create products and training that we charge for. And rightly so. There is nothing wrong with making money from the expertise and intellectual capital you have fairly and squarely earned and want to share. In fact, it sets a good business example for those who would like to become successful in their own businesses as well. Catering to the poverty mindset is not helpful to anyone whatsoever.

Unfortunately, there are many folks out there who aren’t experts, who have no background, who haven’t accomplished any level of success in their own business, who haven’t in any way, shape or form put in the time and sweat to earn and develop their own intellectual capital, but will stoop to stealing from those who have and offering it as their own.

Stealing is not love, folks. It’s not a form of flattery. It’s not a compliment. It’s theft of the recognition and remuneration of the rightful owners. It breeds distrust and dishonesty. And we can’t tolerate that kind of thing in the world, much less our profession, if we expect to make it a better place.

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Today I’m Grateful for Our Service Men and Women

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Saying a little prayer of thanks today to all our service men and women. May you soon return safely home. My deepest gratitude to those heros who have given their lives in service to our country. God bless you and your families.

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Another Reason Why Sending Emails to Your List and Customers is Helpful to Them

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One of the technology vendors I use, I actually detest. I have tolerated this particular vendor’s absolute lack of good customer support for far too long. It’s been a thorn in my side that I’ve put up with only because it was too much of an ordeal to move to another platform. But at my first opportunity (which is now finally arriving) I will be ditching them so fast anyone standing in the way will have their heads spun around like a top.

One of the reasons our relationship has deteriorated so much is poor/lack of communication. Tech companies (which is what this one is) are often the ones that fail miserably in this department. As in this case, they tend to think everyone’s world revolves around their product. As if the first thing everyone does in the morning is open up their program to check for messages and notifications from them.

I hate to break it to them, but almost no one does this. Ever.

Most people’s business lives still revolve around and rely on email communication. So when a new version upgrade is out or there are bug patches to be fixed, for example, we’re expecting to be notified by email… to get some kind of message alerting us and prompting us to go to their website or open up their product to place the order or download the upgrade or what-have-you. Without that prompt, you never, ever know. And what ends up happening is you completely miss any inkling of new developments and only find out by accident, sometimes months later, of something you would have like to have known or really needed to know at the time.

Yet that’s what this company and thousands of others do–they never send any kind of email and instead expect customers to go open the product and find out that way. And so those customers don’t ever find out. I’ll learn about some important security release in some completely random accidental way months after the fact and call up only to be told, “Well, we posted a notice inside the admin panel.” I am almost never in the admin panel and the place and the way they post this information, you’d never see it unless you were specifically looking for it.

It’s completely maddening.. and an absolute trust and relationship killer.

So next time you worry about whether your emailing is too much, don’t. Chances are it is completely helpful. Even expected. Better to over-deliver than under-communicate.

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Why Technology Will Never Replace the Human Brain

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I had a gal email me with what she thought was a typo in one of my Virtual Assistant contract templates. While it turned out there wasn’t any error, I definitely appreciated the kindness of her effort to alert me. Other things have gotten past us before and it never hurts to double-check!

As it turns out, one of the reasons she alerted me was because the word in question was flagged by the spell-check feature in Word. This got me to thinking about why technology can never replace the human brain.

Take biz card readers–they’re neat and all, but they still require a human being to go through and make sure all the data converted over correctly and got inputted to the right fields.

Same thing with voice recognition software. There are folks out there who think that technology will make it so they never need another transcriber or proofreader. They could not be more wrong!

While the technology is pretty darn nifty and can be applied in all kinds of situations, there isn’t a voice recognition program out there that doesn’t still require an actual human being with a firm command of language to make sure everything was transcribed, spelled, punctuated and formatted correctly. Only a human being will know how to correct incomplete sentences and make sure all grammar rules are correctly applied.

Plus, like in this instance, just because a program like Word flags something, that doesn’t mean it’s incorrect. It takes a human being to know better.

The human brain has job security! Because only the human brain can distinguish between context and apply critical thinking. Technology can’t do that. It can’t think like a person, and it doesn’t have a human being’s ability for discernment.

Language and communication are the heart of everything we do in business. Which is why it’s imperative that administrative support experts have a firm knowledge and command of these things.

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Why Aren’t You Involved in Other Organizations?

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There are a few particular people I don’t care for in this industry because of their ethics. To be clear, I’m not talking about personal differences. Just because you dislike someone does not make that someone unethical. I’m talking specifically about people who have a history and ongoing pattern of telling bald-faced lies and engaging in unethical conduct.

Why on earth would I (or you) want to have anything to do people like that or their organizations? If you knew the truth about someone like that, how do you ignore it? How do you reconcile it? How do you make yourself un-know what you know? And knowing what I know and how I felt about it/them, wouldn’t it make me an inauthentic, two-faced phony to smile in their face just so I could have access to their group?

Live and let live, I always say. Whatever those folks’ life lessons are to learn, it’s not my problem. The world is big enough that we can go about our separate ways and not be bothered with each other. I don’t have to be concerned with them or deal with them in any way. And so I don’t.

My feeling is that if you don’t like someone or you find them to be dishonest and unethical, you should own it. That doesn’t mean you have to go out of your way to shout it from the rooftops at every turn, but jeez louise, stop trying to play both sides of the fence and talk out of both sides of your mouth.

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Sorry! Apparently My Comments Posting was Broken

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So apparently the comments posting here on my blog has been broken for awhile!

I hadn’t gotten any comments since March 19 or so. Which was sort of unusual. Normally, I hear from at least someone once a week. But I’ve been busy and traveling myself, plus figured folks were preoccupied with taxes and whatnot so I didn’t even think about it.

Then the lovely Ms. Franni Ferrero of Very Virtual emailed me and her message ended up alerting me to the problem. Who knew?! LOL

At any rate, turns out that out of the blue, all comments were being marked as spam and sent to the spam folder! Plus, while I normally get an email notification of any and all comments, spam included, I wasn’t getting any whatsoever. So everything was going into the spam section–a whole month’s worth basically–and I wasn’t aware of any of it.

To make matters worse, as I was sorting through the spam section to find and approve the real comments mixed in there, I accidentally hit on the “Delete All Spam” button. Oy vey! Before that brilliant little moron move, LOL, I was at least able to get the comments from April 21-23 approved before I had my moron moment.

It’s all fixed now, but we still have no clue whatsoever why any of this stopped working properly in the first place. Fun!

If you posted any comments between March 19 and April 21, I’m so sorry! I LOVE getting your comments and hearing your thoughts and having you add to the conversation. I wasn’t censoring you–I just didn’t know! If you care to resubmit any of your missing comments, please do. They’ll definitely get posted this time. :)

I heart ya!

PS: Moral of the story, if you use WordPress and things are unusually quiet or just feel off, double check to see if your plugins, etc., are working correctly and that you have all the latest updates.

PPS: Also, WordPress is great and all, but there are definitely some drawbacks to it. It is constantly the focus of hacks and exploits so you have to be ever vigilant about checking for and installing updates. Plugins can be a pain in ass. Some don’t play nice with others, and if you don’t know what you’re doing, you can very easily make a mess (or worse) of everything. Plus, since it’s open source and not a paid service, there is no real/responsive support you can turn to for answers or fixes when things go wrong. Luckily, I have a utterly fantabuloso tech guy, but I shudder to think what I’d do without him.

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Do You Want to Be Right or Rich?

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You may have heard this little saying somewhere online, particularly in Internet marketing circles.

What this really translates to is, “Do you want to be truthful or rich?”

Because the implicit message is that you can’t be honest, really and truly authentic and tell the truth if you want to also be rich.

Frankly, I much prefer to be a truth teller rather than someone who tells people just what they want to hear or manipulates them into paying attention. I have absolutely zero interest in selling my soul for the sake of earning money.

But what I also find interesting is that it implies that being truthful and getting rich are mutually exclusive. Really?

I don’t believe this for a minute. What do you think?

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