Tag Archives: Customer Service

A Great Lesson in Adding Value

You may remember my blog post from April 9 on “Taking the Bull by the Horns.” In that post, I shared a great example of “asking for the business” from a process server I worked with recently. I then discussed ways Virtual Assistants could follow-up and ask for referrals using his example. My client and [...]

It's Called Customer "Service" – Not Servitude

I came across a blog post where a Virtual Assistant was talking about an issue she was having with a client who wanted to do something in a certain way that she knew wasn’t the best way, and would actually cause the client more problems. Instead of guiding this client–as an expert should–away from a [...]