I have many domains registered with iPowerWeb. I called them today to pay early for some domain renewals.

So I get this fellow on the phone who proceeds to interrupt me every other word and try to finish my sentences. No, I tell him when he tries to think ahead of me, THESE are the domains I am paying for today…

He then proceeds to state, dripping with sarcasm, "Okay, if you don’t want to pay for your expired domains, that’s up to you…"

And I tell him I don’t have any expired domains, and I begin to explain that I have messages directly iPowerWeb that tell me exactly when each domain expires–all of which are in the future.

Again he interrupts, and when I try to get him to listen, he continues TO TALK VERY LOUDLY OVER ME SO I CAN’T TALK.

I finally shout HELLO? WHO IS IMPORTANT HERE? THE CUSTOMER OR…

And he hung up on me. This, after I spent God know how much time on hold just waiting to get through.

So then I call back, again over 10 minutes on hold, and when someone finally gets on I ask to speak to a supervisor. After having to dance around with yet another CSR, she finally agrees to allow me to speak to a supervisor. I then wait several more minutes, and what do I get? Voicemail! And no way to get back into the call qeue.

So now as I sit here waiting on my third call to iPowerWeb on this issue, I am appalled at the level of crappy service I am experiencing and have to vent here.

I’m thinking I transfer my domains to another registrar. I absolutely won’t pay money to any company for treatment like that. And I’d advise you to do the same.